Cancel and change the credit card you used to buy it.
Also, reformat your computer.
John C Says
Hi,
First you need to disinfect your PC first: Download and run MalwareBytes Anti-Malware. MBAM is known to be rather useful in detecting and removing malware infections. There is a free version of the software available:http://www.malwarebytes.org/
Once downloaded, close all programs and windows on your computer.
Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MalwareBytes Anti-malware onto your computer.
When the installation begins, keep following the prompts in order to continue with the installation process.
Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to “Update Malwarebytes’ Anti-Malware” and Launch “Malwarebytes’ Anti-Malware”. Then click Finish.
MalwareBytes Anti-malware will now automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, it will download and install the latest version.
Now make sure the “Perform quick scan” option is selected and then click on the Scan button to start scanning your computer. When the scan is finished a message box will appear that it has completed scanning successfully. Click OK. Now click “Show Results”
Ensure all entries have a checkmark at their far left and click “Remove Selected” button to remove what has been found.
If this fails, or if you believe your computer to be infected still, there are forums on the Internet where trained specialists help to completely disinfect your PC at NO cost. One such forum is:http://www.battlevirus.com/forum/
Once you are done with the above, it’s time to see if you can get back a refund. If you paid with Paypal, file a COMPLAINT. If you paid with your credit card, file a CHARGEBACK by calling the number on the back of the card. If you paid Paypal with your credit card, you can do both.
Hope you get your problem solved!
Anonymous Says
Go to this site: http://www.technibble.com/rkill-repair-t… and download the rkill.exe file.
Then go to this site: http://download.cnet.com/Malwarebytes-An… and download the Malwarebytes Anti-Malware 1.45 tool.
After you have both of these files, run the rkill.exe utility, this kills all known forms of mal-ware anti-virus programs. DO NOT RESTART!!!
Now run the Malwarebytes Anti-Malware 1.45 utility. Have it do a quick scan, this might take about 5 minutes. Cross your fingers that it finds some errors. I think it will. Allow the program to delete these mal-ware it finds.
Now reboot, you should be good to go.
Good luck.
*~MJ’sPY Says
WHAT!? that stupid thing won’t let me do anything on my username! that’s a scam? sorry for not answering your question but i am having serious troubles with that! what happened with yours? did it like “fake” viruses?! cuz i think that’s what it’s doing on mine..i know i didn’t help at all but could you maybe give me a description of what happened to yours by adding deatials? please?! i’d really appreciate it..sorry, i know, thank youu
Anonymous Says
Antivirus Soft is a malware infection. Follow the ‘Antivirus Soft Special Removal Instructions’ section from the link below to remove this infection.http://www.geekpolice.net/malware-remova…http://freevirusprotection-spywaremalwar…
heebus_j Says
First, remove Antivirus Soft by following these directions.
Note: follow the directions carefully, as there is more to it than just running Malwarebytes Anti-Malware.
> How to remove Antivirus Soft: http://www.bleepingcomputer.com/virus-re…
Then contact your credit card company and try to get them to remove the charge.
JAMES - Says
You should not “buy” anything. There are plenty of free
things out there.
I do not know what you bought but’
superantispyware is very good
also Spybot seek & destroy
go to http://www.download.com and click on
antispyware and choose, but do not pay for anything.
Cancel and change the credit card you used to buy it.
Also, reformat your computer.
Hi,
First you need to disinfect your PC first: Download and run MalwareBytes Anti-Malware. MBAM is known to be rather useful in detecting and removing malware infections. There is a free version of the software available:http://www.malwarebytes.org/
Once downloaded, close all programs and windows on your computer.
Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MalwareBytes Anti-malware onto your computer.
When the installation begins, keep following the prompts in order to continue with the installation process.
Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to “Update Malwarebytes’ Anti-Malware” and Launch “Malwarebytes’ Anti-Malware”. Then click Finish.
MalwareBytes Anti-malware will now automatically start and you will see a message stating that you should update the program before performing a scan. If an update is found, it will download and install the latest version.
Now make sure the “Perform quick scan” option is selected and then click on the Scan button to start scanning your computer. When the scan is finished a message box will appear that it has completed scanning successfully. Click OK. Now click “Show Results”
Ensure all entries have a checkmark at their far left and click “Remove Selected” button to remove what has been found.
If this fails, or if you believe your computer to be infected still, there are forums on the Internet where trained specialists help to completely disinfect your PC at NO cost. One such forum is:http://www.battlevirus.com/forum/
Once you are done with the above, it’s time to see if you can get back a refund. If you paid with Paypal, file a COMPLAINT. If you paid with your credit card, file a CHARGEBACK by calling the number on the back of the card. If you paid Paypal with your credit card, you can do both.
Hope you get your problem solved!
Go to this site: http://www.technibble.com/rkill-repair-t… and download the rkill.exe file.
Then go to this site: http://download.cnet.com/Malwarebytes-An… and download the Malwarebytes Anti-Malware 1.45 tool.
After you have both of these files, run the rkill.exe utility, this kills all known forms of mal-ware anti-virus programs. DO NOT RESTART!!!
Now run the Malwarebytes Anti-Malware 1.45 utility. Have it do a quick scan, this might take about 5 minutes. Cross your fingers that it finds some errors. I think it will. Allow the program to delete these mal-ware it finds.
Now reboot, you should be good to go.
Good luck.
WHAT!? that stupid thing won’t let me do anything on my username! that’s a scam? sorry for not answering your question but i am having serious troubles with that! what happened with yours? did it like “fake” viruses?! cuz i think that’s what it’s doing on mine..i know i didn’t help at all but could you maybe give me a description of what happened to yours by adding deatials? please?! i’d really appreciate it..sorry, i know, thank youu
Antivirus Soft is a malware infection. Follow the ‘Antivirus Soft Special Removal Instructions’ section from the link below to remove this infection.http://www.geekpolice.net/malware-remova…http://freevirusprotection-spywaremalwar…
First, remove Antivirus Soft by following these directions.
Note: follow the directions carefully, as there is more to it than just running Malwarebytes Anti-Malware.
> How to remove Antivirus Soft: http://www.bleepingcomputer.com/virus-re…
Then contact your credit card company and try to get them to remove the charge.
You should not “buy” anything. There are plenty of free
things out there.
I do not know what you bought but’
superantispyware is very good
also Spybot seek & destroy
go to http://www.download.com and click on
antispyware and choose, but do not pay for anything.
Antispyware Soft Removal Guide
►http://vmsar.wordpress.com/2010/04/26/an…